Our goal at Digital Insyte is to ensure that when our customers sit down to use their computer, they can do what they need to do in the most efficient way possible.
We accomplish this by using remote monitoring and management (RMM) software which is installed on every computer that we manage. This little piece of software talks to our central servers and allows us to address the things that cause downtime. Ask yourself these questions.
Is your operating system up to date?
Is your antivirus up to date?
When was the last time your computer was scanned for a virus?
If you don't know the answer to any of these questions don't feel bad. The break fix model is not designed for the prevention of down time. It is designed to be reactive. Not only does our managed services software allow us to automate these tasks, but we can also provide our customers with reports that answer these questions and many more.